FAQs

Have a question about delivery? (888) 811‑5053

COVID-19 Update – Impact on Home Deliveries

The continued health and safety of our customers and employees is our first priority. Due to the evolving circumstances surrounding COVID-19 (coronavirus), delivery of your Tempur-Pedic® mattress and/or adjustable base may be delayed or impacted over the next several weeks.

For your wellbeing and the protection of our delivery agents, we will not be able to offer in-home delivery or set up / installation services throughout the coming weeks. For your convenience, we’ll provide curbside delivery or shipment to your doorstep if you need to receive your order more quickly. Additionally, delivery agents are not currently permitted to remove an existing mattress or box spring from your home.

If you have questions about how these changes may affect the delivery of your order, please reach out to us via chat or call our customer service agents at (888) 811-5053. We’re also available to help you schedule the delivery of a new order — or to change the delivery of an existing order to a later date that’s more convenient for you.

Please note that our compressed TEMPUR-Cloud® mattress (available in select markets) is designed to be delivered directly to your door by UPS Ground, in addition to our mattress toppers, pillows and other bedding accessories. Arrival of these items should be minimally impacted in the coming weeks, unless state-specific shipping regulations or restrictions apply.



Shopping with us

Ordering from us

  • How do I place an order?

    You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.

  • How do I remove items from my shopping cart?

    While you’re in your shopping cart, click the “Remove“ link right under the product price.

  • How do I make changes to my order?

    If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

    If you’ve completed checkout, call 888-386-0356 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

  • How do I cancel my order completely?

    If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.

    If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.

    If you’ve completed checkout, call 888-386-0356 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.

  • How do I ship to an address other than my billing address?

    During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

Purchasing online

Gift cards & gift services

  • Do you offer Gift Cards?

    Sorry, we don’t currently offer gift cards. But please check back – we plan to offer them in the near future.

  • How do I place a gift order?

    For items that ship UPS, you can add a gift message in the delivery notes section at checkout. This gift message will print on the packing slip.


    For items that are delivered via White Glove delivery (mattresses, foundations, adjustable bases and bed frames), gift messaging is not currently available.

  • Can I have my gifts wrapped?

    Sorry, we don’t currently offer gift wrapping.

Shipping and delivery

  • How are mattresses/foundations/adjustable bases delivered?

    We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically 7 to 14 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

  • Will you assemble my mattress/foundation/adjustable base when it's delivered?

    Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the adjustable base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.

  • Will you remove my old mattress and box spring?

    Yes. It’s all part of our white glove delivery service.

  • How are pillows, bed linens and accessories delivered?

    We use UPS or a similar package courier service to deliver all of our smaller products. During checkout, we give you the option of Standard Delivery or, for an additional charge, expedited service.

Returns & Refunds

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