FAQs

We’re happy to answer your questions. Call 888-386-0356.

You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.

While you’re in your shopping cart, click the “Remove“ link right under the product price.

If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

If you’ve completed checkout, call 888-386-0356 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

If you have recently placed your order and you wish to cancel or need to make a change, you may navigate to "Orders" by clicking on your name on retail.tempurpedic.com within 2 hours of placing the order. If your order is still able to be canceled, you will see a "cancel" option there. You may click on the word "cancel" to cancel your order. If you do not see this button to cancel or are outside of this 2-hour window, your order is not able to be canceled or edited as the time window to do so is no longer available.

During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.

If an item is on back order, we will show the phrase “Backorder“ on the product page, right next to the “Add to Cart“ button. If that note isn’t showing, the product is available for order.

In rare cases, an item will not be available—even though it doesn’t show as on “Backorder“. If this happens, we will notify you by e-mail, telling you about your options for the order.

Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.

We accept major credit cards (Visa, MasterCard, Discover and American Express).

Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.

We charge your credit card when we ship the products you ordered.

Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.

If you have created an online account, you can sign in to your account and check your status there.

If you have not created an online account, call 800-821-6621 to talk to one of our Customer Service staff, who can check the status for you.

The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut and Rhode Island.

To read more about the program in general, click here.

To read about the program at a state level:

California State Recycling Program

Connecticut State Recycling Fee

Rhode Island State Recycling Program

We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically 7 to 14 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the adjustable base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.

Yes. It’s all part of our white glove delivery service.

We use UPS or a similar package courier service to deliver all of our smaller products.

All sales are final. Returns can not be processed for a retail associate purchase. Each product page has descriptions, images and other information to help you choose — plus, don't forget to use the FAQ page to answer any other questions you may have.

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Please contact us at webmaster@tempurpedic.com.