Shipping and Delivery




COVID-19 Update – Impact on Shipping & Home Deliveries

A Note to Our Customers:

The continued health and safety of our customers and employees remains our first priority. Due to increased seasonal demand and the on-going challenges presented by COVID-19, delivery of your Tempur-Pedic® order will be impacted over the next several weeks.

White Glove Delivery:

Please note that for your well-being and the protection of our delivery agents, in certain limited areas, we may not be able to offer in-home delivery or set up / installation services throughout the coming weeks. Additionally, in certain limited areas, delivery agents may not be permitted to remove an existing mattress or box spring from your home.

UPS Ground:
Please note that due to carrier delays, it may take up to 1 additional weeks to receive your item(s). 

We apologize for any inconvenience this may cause and appreciate your patience as we work to fulfill your order as quickly and safely as possible.

We try to make our delivery and shipping charges simple and fair. We want you to be as happy with the delivery of your product as you are with the product itself.

Mattresses, Foundations, Frames, TEMPUR-Ergo Adjustable Bases

We deliver Bed orders using our White Glove Service. We bring them to your home, set them up for you, remove the packing materials, and even remove your old mattress and box spring if you want us to.

When Will I Receive My Order?

Delivery time varies, depending on the distance from one of our delivery hubs to your home. Average delivery is 1 - 2 weeks, depending on your location. We can help you track your order anytime at 800-821-6621. This time frame applies to the mainland (48 states).

On Delivery Day

When we deliver your new bed, there must be an adult (18 years and older) at home to accept delivery and sign to accept. We’re sorry, but if there is no adult, we can’t leave your new product.

Need assistance? We're here to help.

We want to hear from you, whether you have a problem, comment, or question. or give us a call to speak with a sleep expert today.

Sleep Expert

Evaluating our products and need advice before you buy?

(888) 811-5053

Monday - Friday: 9am - 9pm EST
Saturday: 9am - 6pm EST
Sunday: 9am - 6pm EST

Customer Support

Already using our products or need assistance with an order you placed?

(800) 821-6621

Monday - Friday : 9am - 9pm EST
Saturday : 10am - 6pm EST
Closed: Sunday

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