FAQs


COVID-19 Update – Impact on Home Deliveries

The continued health and safety of our customers and employees is our first priority. Due to the evolving circumstances surrounding COVID-19 (coronavirus), delivery of your Tempur-Pedic® mattress and/or adjustable base may be delayed or impacted over the next several weeks.

For your wellbeing and the protection of our delivery agents, we will not be able to offer in-home delivery or set up / installation services throughout the coming weeks. For your convenience, we’ll provide curbside delivery or shipment to your doorstep if you need to receive your order more quickly. Additionally, delivery agents are not currently permitted to remove an existing mattress or box spring from your home.

If you have questions about how these changes may affect the delivery of your order, please reach out to us via chat or call our customer service agents at (888) 811-5053. We’re also available to help you schedule the delivery of a new order — or to change the delivery of an existing order to a later date that’s more convenient for you.

Please note that our compressed TEMPUR-Cloud® mattress (available in select markets) is designed to be delivered directly to your door by UPS Ground, in addition to our mattress toppers, pillows and other bedding accessories. Arrival of these items should be minimally impacted in the coming weeks, unless state-specific shipping regulations or restrictions apply.

Shopping with us
  • We’re happy to answer your questions. Call 888-386-0356.

  • You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.

  • While you’re in your shopping cart, click the “Remove“ link right under the product price.

  • If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

    If you’ve completed checkout, call 888-386-0356 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

  • If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.

    If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.

    If you’ve completed checkout, call 888-386-0356 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.

  • During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

  • Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.

  • If an item is on back order, we will show the phrase “Backorder“ on the product page, right next to the “Add to Cart“ button. If that note isn’t showing, the product is available for order.

    In rare cases, an item will not be available—even though it doesn’t show as on “Backorder“. If this happens, we will notify you by e-mail, telling you about your options for the order.

  • Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.

  • We accept major credit cards (Visa, MasterCard, Discover and American Express).

  • Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.

  • We charge your credit card when we ship the products you ordered.

  • Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.

  • If you have created an online account, you can sign in to your account and check your status there.

    If you have not created an online account, call 800-821-6621 to talk to one of our Customer Service staff, who can check the status for you.

  • The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut and Rhode Island.

    To read more about the program in general, click here.

    To read about the program at a state level:

    California State Recycling Program

    Connecticut State Recycling Fee

    Rhode Island State Recycling Program

Shipping & Delivery
  • We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically 7 to 14 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

  • Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the adjustable base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.

  • Yes. It’s all part of our white glove delivery service.

  • We use UPS or a similar package courier service to deliver all of our smaller products. During checkout, we give you the option of Standard Delivery or, for an additional charge, expedited service.

  • All sales are final.

  • This website works best with the most current versions of the Google Chrome, Internet Explorer, Firefox and Safari browsers. It should also work in other browsers, although you may experience some slight problems with the way pages display. It also works best with either the Windows or Mac operating systems.

  • One of the things you may want to check is whether or not you have Javascript enabled, since this website uses it to display parts of many pages. To enable Javascript, please read the Help instructions for your specific browser.

  • Please contact us at webmaster@tempurpedic.com.

Need assistance? We're here to help.

We want to hear from you, whether you have a problem, comment, or question. or give us a call to speak with a sleep expert today.

Sleep Expert

Evaluating our products and need advice before you buy?

(888) 811-5053

Monday - Friday: 9am - 9pm EST
Saturday: 9am - 6pm EST
Sunday: 9am - 6pm EST

Customer Support

Already using our products or need assistance with an order you placed?

(800) 821-6621

Monday - Friday : 9am - 9pm EST
Saturday : 10am - 6pm EST
Closed: Sunday

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