Limited Warranty for TEMPUR-Ergo® Adjustable Base Floor Models

Floor Model 20-Year Limited Warranty

This Tempur-Pedic® Rest Easy Limited Warranty is offered on the TEMPUR-Ergo®, TEMPUR-Ergo® Smart, TEMPUR-Ergo® Extend and TEMPUR-Ergo® Extend Smart Adjustable Base Floor Models.

Please retain this warranty document and your proof of purchase/sales receipt. Without this information, your warranty will revert to the date of manufacture. Should you need technical service on your TEMPUR-Ergo®, TEMPUR-Ergo® Smart, TEMPUR-Ergo® Extend and TEMPUR-Ergo® Extend Smart Adjustable Base, contact a Tempur-Pedic Service Support Specialist at 1-800-821-6621. You will need to have this warranty document and proof of purchase available at the time of your call.

THIS TEMPUR-PEDIC PRODUCT IS BEING SOLD IN “AS IS” CONDITION. NEVERTHELESS, TEMPUR-PEDIC NORTH AMERICA, LLC (“TEMPUR-PEDIC”) WARRANTS THAT IT WILL AT TEMPUR-PEDIC’S OPTION, REPLACE OR REPAIR PUCHASER’S FLOOR MODEL TEMPUR-ERGO®, TEMPUR-ERGO® SMART, TEMPUR-ERGO® EXTEND AND TEMPUR-ERGO® EXTEND SMART ADJUSTABLE BASE IF IT IS DEFECTIVE DUE TO FAULTY WORKMANSHIP OR MATERIALS. SUBJECT TO THE LIMITATIONS DESCRIBED IN THIS WARRANTY, BECAUSE THIS PRODUCT HAS BEEN DISPLAYED ON THE RETAIL STORE SHOWROOM FLOOR, IT MAY BE MISSING VARIOUS ACCESSORY COMPONENTS AND MAY HAVE NORMAL WEAR AND TEAR FROM SUCH USE AND DISPLAY. PURCHASER TAKES THE PRODUCT IN SUCH CONDITION. PLEASE CHECK IT CAREFULLY BEFORE PURCHASE. THIS LIMITED WARRANTY APPLIES TO FLOOR OR DISPLAY MODELS OF THE TEMPUR-ERGO®, TEMPUR-ERGO® SMART, TEMPUR-ERGO® EXTEND AND TEMPUR-ERGO® EXTEND SMART MANUFACTURED ON OR BEFORE JANUARY 1, 2023.

YEAR 1 – Full Coverage of Parts and Labor. Your TEMPUR-Ergo®, TEMPUR-Ergo® Smart, TEMPUR-Ergo® Extend or TEMPUR-Ergo® Extend Smart Adjustable Base is warranted against defects in workmanship or materials for a period of one (1) year from the warranty commencement date (see below for details). Electronics, electrical components, drive motors and massage motors are included. Upon notice, during the first year from the warranty commencement date, Tempur-Pedic will send replacement parts (at no cost to the purchaser) for any defective part to the purchaser, and Tempur-Pedic will pay authorized labor and transportation costs associated with the repair or replacement of any parts Tempur-Pedic determines to be defective. This one (1) year limited warranty shall not apply if purchaser does not return all defective parts to Tempur-Pedic within 15 days of purchaser’s receipt of replacement parts.

YEARS 2 THROUGH 20 – Prorated Coverage of Parts Only

Upon notice during the second through the twentieth (2-20) years from warranty commencement date, Tempur-Pedic will offer, at a price commensurate with the remaining time attributable to this warranty, replacement parts for any mechanical bed part found to be defective in workmanship or materials. Electronics, electrical components, drive motors, massage motors, and remote control are excluded. Based upon this term of twenty years, the replacement of a defective part in year two of this warranty would cost the purchaser 5% of its then current replacement cost. In year three the replacement of a defective part would cost the purchaser 10% of such replacement costs; in year four the replacement of a defective part would cost the purchaser 15%, and so on until year 20 when the purchaser would bear 95% of such replacement costs. Such proration will not be allowed, and the terms of this warranty shall not apply, if the purchaser does not return all defective parts to Tempur-Pedic within 15 days of purchaser’s receipt of replacement part. Purchaser shall bear all service, labor, and shipping costs related to the delivery and/or replacement of the defective part.


WARRANTY COMMENCEMENT: This warranty as to Tempur-Pedic units used as floor or display models begins on the “warranty commencement date” which is the date of purchase by the end consumer from Tempur-Pedic or one of its authorized retailers. Proof of purchase date is required. If original proof of purchase is not provided by purchaser, Tempur-Pedic reserves the right to determine if the unit is not covered by this limited warranty or to use the manufacturing date as the warranty commencement date.

This warranty does not apply: (a) to any damage caused by the purchaser; (b) if there has been any unauthorized repair or replacement of the unit’s parts; (c) if the unit has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the Complete Reference Guide, this warranty, and any other applicable document published or approved by Tempur-Pedic; (d) to damage to mattresses, fabric, cables, electrical cords or items supplied by retailers (contact the retailer or relevant party for warranty information on these items); (e) if there have been any unnecessary service calls, including costs for in-home service calls solely for the purpose of educating the consumer about the unit; (g) if the recommended weight restrictions are not followed (Twin, Twin Long, Double, Split Queen, Queen, Split CA King – 600 lbs), the warranty will be void.

Repairs to or replacement of the TEMPUR-Ergo®, TEMPUR-Ergo® Smart, TEMPUR-Ergo® Extend and TEMPUR-Ergo® Extend Smart Adjustable Base or their components under the terms of this limited warranty will apply to the original warranty period and will not serve to extend such period. The decision to repair or to replace defective parts under this warranty shall be made by Tempur-Pedic at its option and its sole discretion.

REPAIR OR REPLACEMENT SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER. THERE SHALL BE NO LIABILITY ON THE PART OF TEMPUR-PEDIC FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY. THIS LIMITED WARRANTY DOES NOT INCLUDE REIMBURSEMENT FOR INCONVENIENCE, REMOVAL, INSTALLATION, SETUP TIME, LOSS OF USE, SHIPPING, OR ANY OTHER COSTS OR EXPENSES. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state. This warranty is valid in all 50 states, Puerto Rico, and Canada. This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchases the product directly from Tempur-Pedic North America, LLC or an authorized retailer of Tempur-Pedic North America, LLC. If you are not the original purchaser of this product, you take it “as is” and “with all faults.” If you did not purchase this product directly from Tempur-Pedic North America, LLC, we will require proof of purchase from you demonstrating that you are the original purchaser and are eligible to make a valid claim under this warranty.

If you experience any issues with your TEMPUR-Ergo®, TEMPUR-Ergo® Smart, TEMPUR-Ergo® Extend or TEMPUR-Ergo® Extend Smart Adjustable Base during the warranty period, please consult the troubleshooting section of your Reference Guide. If problems persist after following these instructions, please call 1-800-821-6621.

NOTE: Retain this warranty information and proof of purchase for your records.