Shipping and Delivery

Have a question about delivery? (888) 811‑5053

COVID-19 Update – Impact on Home Deliveries

The continued health and safety of our customers and employees is our first priority. Due to the evolving circumstances surrounding COVID-19 (coronavirus), delivery of your Tempur-Pedic® mattress and/or adjustable base may be delayed or impacted over the next several weeks.

For your wellbeing and the protection of our delivery agents, we will not be able to offer in-home delivery or set up / installation services throughout the coming weeks. For your convenience, we’ll provide curbside delivery or shipment to your doorstep if you need to receive your order more quickly. Additionally, delivery agents are not currently permitted to remove an existing mattress or box spring from your home.

If you have questions about how these changes may affect the delivery of your order, please reach out to us via chat or call our customer service agents at (888) 811-5053. We’re also available to help you schedule the delivery of a new order — or to change the delivery of an existing order to a later date that’s more convenient for you.

Please note that our compressed TEMPUR-Cloud® mattress (available in select markets) is designed to be delivered directly to your door by UPS Ground, in addition to our mattress toppers, pillows and other bedding accessories. Arrival of these items should be minimally impacted in the coming weeks, unless state-specific shipping regulations or restrictions apply.

We try to make our delivery and shipping charges simple and fair. We want you to be as happy with the delivery of your product as you are with the product itself.

Mattresses, Foundations, Frames, TEMPUR-Ergo Adjustable Bases

We deliver Bed orders using our White Glove Service. We bring them to your home, set them up for you, remove the packing materials, and even remove your old mattress and box spring if you want us to.

When Will I Receive My Order?

Delivery time varies, depending on the distance from one of our delivery hubs to your home. Average delivery is 1 - 2 weeks, depending on your location. We can help you track your order anytime at 800-821-6621. This time frame applies to the mainland (48 states).

On Delivery Day

When we deliver your new bed, there must be an adult (18 years and older) at home to accept delivery and sign to accept. We’re sorry, but if there is no adult, we can’t leave your new product.


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